INFORMATION GATHERING

We utilize an electronic registration system to collect and maintain patient information.

Accurate and up-to-date medical history and medication information is very important to us. This information is crucial for your safety and can significantly impact your dental treatment. We have a duty to provide a high standard of care, and we can only do so effectively when we are equipped with the accurate information you provide.

Our Privacy Policy.

APPOINTMENTS

Appointments are allocated time slots. 

You may make any changes or cancel a scheduled appointment up to 48 hours prior to the appointment commencing. To cancel or reschedule an appointment, please let us know by emailing info@re-dental.co.nz or calling 096001739. 

CANCELLATION POLICY

We understand that unexpected situations may arise and you may need to cancel or reschedule your appointment.

We kindly ask that you respect the time we set aside for your care by providing at least 48 hours’ notice if you need to make changes to your appointment. This notice allows us to offer the slot to another patient in need of treatment.

If you are running late - please let us know by calling 096001739 or email info@re-dental.co.nz.  If our phone line is busy, leave us a voice message or drop an email and we will get back to you. In fairness to other scheduled patients, we will not always see patients who have arrived more than 15 minutes late for their appointment. 

Late Cancellations

If you provide notice between 24 and 48 hours before your appointment, a $50 cancellation fee may be charged.

Missed Appointments

A missed appointment is defined as:

• Not showing up for your appointment.

• Cancelling or rescheduling with less than 24 hours’ notice.

• Arriving more than 15 minutes late for your appointment.

For missed appointments, a $50 fee per 30 minutes of allocated chair time may be applied.

Prepayment and Deposits

Patients with a history of three or more missed or late cancellations may be asked to prepay for future bookings.

For appointments 2 hours or longer, a 50% deposit is required to secure the booking.

We appreciate your understanding and cooperation in respecting the time of our dental team and other patients.

If you have any questions or concerns about this policy, please reach out to us at info@re-dental.co.nz.

FEES 

• Fees include GST unless otherwise stated.

• Unless otherwise agreed, all treatment fees are paid in full on the treatment date. We accept payment in the form of cash, EFTPOS, Visa, MasterCard, American Express, Gem card, Q Card with interest-free terms and Southern Cross Easy claim.

• Estimated costs and treatment may vary due to clinical issues that may arise during treatment; you will be advised of changes to the treatment plan or costs before the next stage of treatment.

• Any credit arrangements must also be made in advance. We may provide in-house payment plans, automatic debit payments or interest-free payments with Q cards.

• All unresolved debts of more than 30 days will be sent to a debt collector, with any recovery costs passed onto the debtor. Re- Dental clinic may withhold further service provision where any outstanding amount is due. Where you breach agreed payment terms, we may disclose this information to debt collection agencies, and legal proceedings may follow.  This may result in your name and address being entered into the Computer Bureau default listing, which will impact your credit rating. Interest may be charged on overdue accounts at a rate to be decided by Re- Dental clinic.

MODIFICATION TO TREATMENT PLAN AND ESTIMATED COSTS

Please be aware that estimated costs and treatment plans may be subject to change due to unforeseen clinical issues that may arise during the course of your treatment. We will inform you of any changes to the treatment plan or costs before proceeding to the next stage of your treatment.

At Re-Dental, we aim to deliver the most effective treatment possible. However, given the complex and dynamic nature of the biological disease processes we address, we cannot ensure that every treatment will yield the desired results in all cases.

In the event that your treatment does not yield the anticipated outcomes, we may recommend consultation with a specialist who can provide further care for your condition according to their standard professional fees.

We understand the frustrations that can arise when treatment falls short of expectations. It's important to recognise that many of the conditions we address have often developed over the years, involving progressive deterioration of tooth and gum health. Unfortunately, the consequences of such deterioration are not always fully preventable through our care. However, we want to assure you that we are committed to addressing the situation as it evolves during your treatment, and we will keep you well-informed throughout the entire treatment process.

HEALTH AND DISABILITY CONSUMER RIGHTS

Your rights as a healthcare consumer are covered by the Health and Disability Consumers’ rights. Re- Dental Clinic supports these rights and wishes to act accordingly. If you have any concerns about your treatment or costs please discuss these with us.

You are not entitled to a refund if treatment fails due to clinical risks explained before the treatment and to which you have consented.

Supply of goods for personal use will be covered by the Consumer Guarantees Act 1993.

Variations to Re- Dental Clinic policies may occur and we will notify you of any changes in our reception area and on our website.